Last updated: July 15, 2025
INTRODUCTION
JourneyPure (“JourneyPure,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information we collect, use, share, and otherwise process as part of our operations. We also believe in transparency, and we want you to understand how we treat your information.
Our separate Notice of Privacy Practices describes how protected health information (“PHI”) may be used and disclosed, and the rights you have regarding that information. This Website Privacy Policy applies only to information other than PHI that we collect when you visit https://journeypure.com/ (the “Site”). If any information we collect is PHI, the Notice of Privacy Practices controls.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the Policy. If you do not agree, do not use the Site.
This Site is intended for users located in the United States and is not directed to users in other countries, including the European Union and European Economic Area.
WHAT INFORMATION DO WE COLLECT?
| Category | Description |
|---|---|
| Contact Information | When you visit the Site, we may request your name, telephone number, email address, or other contact details. Depending on context, this information may be PHI. |
| Cookies and Similar Technologies | We use cookies and similar tools (see “Cookies and Similar Technologies” below). Disabling them may limit Site functionality. |
| Technical Data & Location | Automatically collected data may include the date/time of your visit, IP address or device identifier, browser and device type, location, operating system, ISP, referring/exit URLs, pages viewed, and interaction data. |
| Email Interconnectivity | If you receive emails from us, we use tracking technologies to capture open/click data, message identifiers, and related metrics. |
| Dynamic Telephone Numbers | Phone numbers displayed on the Site change based on the referral source. When you call, we collect your name, phone number, city, call length, and referral details. Depending on context, this may be PHI. |
| Chat Function | Our chat widget collects your email address and any other information you choose to provide; this may constitute PHI in some contexts. |
Cookies and Similar Technologies
- First-Party and Third-Party Cookies
Cookies may be “session” (temporary) or “persistent.” First-party cookies are set by us; third-party cookies are set by others. Information collected via cookies can include browsing and search history, ISP, device and browser type, URLs visited, and interaction data. - Similar Technologies
We also use web beacons, social widgets, UTM codes, and log-file analytics. - Analytics and Tag Management
- Google Tag Manager (does not itself collect personal data).
- Google Analytics 4 (GA-4) collects aggregated usage statistics. Learn more or opt-out at https://support.google.com/analytics/answer/181881.
- Google Ads / Display & Video 360 (formerly DoubleClick) uses cookies (e.g.,
IDE) to personalize ads. Ad-personalization choices: https://support.google.com/ads/answer/2662922. - Facebook Connect tracks ad-driven visitor activity and offers single-sign-on capability. See https://www.facebook.com/policy.php for controls.
- Other Third-Party Technologies
Third parties may collect data about your surfing habits for targeted content. We do not control these technologies. - Choices About Cookies
You may refuse cookies via our consent banner or by adjusting your browser settings. See:- Chrome https://support.google.com/chrome/answer/95647
- Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Edge/IE https://support.microsoft.com/microsoft-edge
- Safari https://support.apple.com/guide/safari
Additional resources: http://aboutads.info/choices/ and http://www.networkadvertising.org/choices/.
HOW DO WE USE YOUR INFORMATION?
(Where the data is PHI, our Notice of Privacy Practices applies.) Otherwise, we use information to:
- Comply with federal, state, or local law, subpoenas, or law-enforcement requests.
- Exercise or defend legal claims.
- Honor our Terms of Use (https://journeypure.com/terms-of-use/).
- Provide the services you request and manage your account.
- Detect fraud and ensure security.
- Contact you about services that may interest you.
- Understand and improve Site performance and user experience.
- Provide tailored advertising and measure marketing effectiveness.
- Facilitate corporate transactions (mergers, acquisitions, etc.).
- Any other lawful purpose disclosed at the point of collection.
HOW DO WE SHARE OR DISCLOSE YOUR INFORMATION?
(For PHI, see the Notice of Privacy Practices.) Otherwise, we may share information with:
- Subsidiaries & Affiliates (including in a merger or transfer of assets).
- Service Providers who perform functions on our behalf.
- Law Enforcement / Legal Process when required or to protect rights and safety.
- With Your Consent for any other purpose you authorize.
STATE PRIVACY RIGHTS
California (CCPA/CPRA) and Similar State Laws
Residents of California, Colorado, Connecticut, Utah, and Virginia (and any other state with comparable consumer-privacy legislation) have the right, subject to verification and exceptions, to:
- Know/Access the categories and specific pieces of personal information we have collected.
- Delete personal information we collected.
- Correct inaccurate personal information.
- Opt Out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.
- Limit Use of Sensitive Personal Information (California only).
- Non-Discrimination for exercising privacy rights.
To exercise these rights, email compliance@journeypure.com. We will verify your request consistent with applicable law and respond within the required period.
HOW LONG DO WE RETAIN YOUR INFORMATION?
We retain information only as long as necessary for the purposes described in this Policy, for legitimate business needs, or as required by law.
NOTICE OF PRIVACY PRACTICES
(Applies when JourneyPure is acting as a HIPAA-covered entity)
Effective: July 15, 2025
Uses and Disclosures Requiring No Authorization
Substance Use Disorder Records Modernization
Under the 2024 HHS Final Rule implementing CARES Act § 3221 (effective April 16 2024; compliance required by February 16 2026), patients may give one-time written consent permitting future uses and redisclosures of their substance-use-disorder information by HIPAA-covered entities and business associates for treatment, payment, and health-care operations (“TPO”) until consent is revoked. Until we adopt the Final Rule’s standards, JourneyPure continues to follow 42 CFR Part 2 as described below.
REPORTING SUSPECTED VIOLATIONS
United States Attorney Contact Numbers
| District | Office(s) | Phone |
|---|---|---|
| Northern District of Florida | Gainesville | 352-378-0996 |
| Pensacola | 850-444-4000 | |
| Tallahassee | 850-942-8430 | |
| Middle District of Florida | Tampa | 813-274-6000 |
| Jacksonville | 904-301-6300 | |
| Orlando | 407-648-7500 | |
| Fort Myers | 239-461-2200 | |
| Ocala | 352-547-3600 | |
| Western District of Kentucky | Bowling Green | 270-781-4438 |
| Louisville | 502-582-5911 | |
| Paducah | 270-442-7104 | |
| Eastern District of Kentucky | Lexington (HQ) | 859-233-2661 |
| Ashland | 606-329-2465 | |
| Covington | 859-392-7925 | |
| Frankfort | 502-223-5225 | |
| London | 606-877-7910 | |
| Pikeville | 606-437-6160 | |
| Middle District of Tennessee | Nashville (all divisions) | 615-736-5151 |
| Eastern District of Tennessee | Knoxville | 865-545-4167 |
| Chattanooga | 423-752-5140 | |
| Greeneville | 423-639-6759 | |
| Winchester | 931-967-1444 |
CHANGES TO THIS NOTICE
We may change this Notice and make the new Notice apply to all PHI we maintain. Updated versions will be posted in our facilities and on our website with a new “Effective” date.
COMPLAINTS
You may complain to JourneyPure or to the U.S. Department of Health and Human Services if you believe your HIPAA rights have been violated. JourneyPure will not retaliate against you for filing a complaint.
CONTACT INFORMATION
JourneyPure — Nashville Alcohol & Drug Rehab
ATTN: Privacy Official
105 Westpark Dr., Suite 450
Brentwood, TN 37027
